For Residents

Deposits and Protections

We are members of the Tenancy Deposit Scheme (TDS). Through our membership we comprehensively protect our resident’s tenancy deposits with full government backing.

We partner with Flatfair to take and secure our tenancy deposits. The deposit requirements across the rental communities we manage differ depending on a number of factors.

We are members of the The Association of Residential Lettings Agents and are members of the Propertymark Client Money Protection Scheme, as required by UK law.  This is a scheme that reimburses landlords and tenants should a letting agent misappropriate their rent, deposit or other client funds. 

We are full members of The Royal Institute of Chartered Surveyors holding us to the highest standards of professional competence.

Our Client Money Protection Certificate is available here

Feedback and Complaints

If you have any feedback, positive or negative, please get in touch with us at Our process for dispute resolution, if it may arise, is here.

We are members of The Property Ombudsman. Should you wish to learn more about The Property Ombudsman and how and when to make a complaint, please visit their website or review the complaints procedure here.


Further information on how we collect, process and manage access to the CCTV at our properties is here.

Data Policy

We take data protection seriously. Our approach provides assurance to our residents and that we take every step possible to ensure their data is safe and secure.

We hold the following resident data sets, typically by contractual agreement. This data is mandatory to discharge our contracted obligations as an operator of rented accommodation.

  • •  Name
  • • Address
  • • Contact number
  • • Email address
  • • Salary details and affordability criteria
  • • Details of any co-habiting individuals

We may also request and collect the following data from residents, which will always be provided with explicit consent by the data subject. This data is typically required for ancillary purposes or to enhance the living experience for the data subject.

  • • Bank details
  • • Personal preferences (relating to events, food and drink, news, etc)
  • • Pet information
  • • Marriage/deed poll certificates
  • • Passport or driving license information
  • • Health and safety information (relating to accidents or incidents on-site that we are required to collect under Health and Safety law)

Our approach to the design and build of our processes, systems and apps is to adhere to the principles of ‘Privacy by Design’; we only use the data our residents are willing to provide to us in order to enhance their experience and make our operations more efficient. We always seek to set clear responsibilities and protocols concerning data governance with our clients as joint data controller partners upon instruction.